Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns at Hometreka.
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. Fill in your delivery details and confirm your order — it's that easy.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on all orders across Pakistan. You can also pay online via debit/credit card at checkout.
Can I change or cancel my order after placing it?
You can request a change or cancellation within a few hours of placing your order, as long as it hasn't been dispatched yet. Contact our support team as soon as possible.
Will I receive an order confirmation?
Yes, you'll receive a confirmation via SMS or call shortly after placing your order, and another update once it's dispatched.
How long does delivery take?
Major cities typically receive orders within 2–4 business days, while other cities and remote areas may take 3–8 business days depending on location.
Do you deliver across all of Pakistan?
Yes, we deliver nationwide through our trusted courier partners, including remote and rural areas.
How can I track my order?
Once dispatched, you'll receive a tracking number via SMS. You can also reach out to our support team for a live status update anytime.
What if I'm not available at the time of delivery?
Our courier partner will attempt delivery up to 2 times. If both attempts fail, the order may be returned, and we'll contact you to reschedule.
What is your return policy?
If you receive a damaged, defective, or incorrect item, you can request a return within 3 days of delivery. Please see our full Return Policy for details.
How do I request a refund?
Contact our support team with your order number and a photo or video of the issue. Once approved, refunds are processed within 5–7 business days.
Can I exchange an item instead of a refund?
Yes, exchanges are available subject to stock. Just let our support team know your preference when raising a return request.
Are your products genuine and quality checked?
Yes, every product is tested for durability and quality before being listed on our store — we only sell items we'd use ourselves.
Do you restock sold-out items?
Most popular items are restocked regularly. Follow us on Instagram or Facebook to get notified when your favorite item is back in stock.
Do you offer bulk or wholesale orders?
Yes, we do. Please contact our support team directly with your requirements for bulk order pricing.