Return & Exchange Policy

Our Promise

We want you to be completely satisfied with your purchase. If something isn't right, we're happy to help with a return or exchange under the conditions below.

Return Eligibility

You may request a return or exchange if:

• The item received is damaged, defective, or faulty.
• You received the wrong product or a missing item.
• The request is made within 3 days of delivery.

Non-Returnable Situations

Returns cannot be accepted in the following cases:

• The product has been used, washed, or shows signs of wear.
• Original packaging, tags, or accessories are missing.
• The return request is made after 3 days of delivery.
• Change of mind after the order has been delivered.

How to Request a Return

1. Contact our support team within 3 days of delivery with your order number and a photo/video of the issue.
2. Our team will review your request and confirm if it's eligible.
3. Once approved, we'll arrange a pickup or guide you on how to send the item back.
4. After inspection, we'll process a replacement or refund.

Refunds

Approved refunds are processed within 5–7 business days after the returned item is received and inspected. Refunds are issued via bank transfer or your original payment method.

Exchanges

If you'd prefer an exchange instead of a refund, let our support team know when you raise your request. Exchanges are subject to stock availability.

Need Help?

Our support team is here to help with any return or exchange request: